Shipping Policy

Thank you for visiting and shopping at campingfirefly.com.
FIREFLY aims to offer you the best shipping service.The following are the terms and conditions that constitute our shipping policy.

Shipping Areas

FIREFLY orders are shipped to the contiguous United States (does not include outlying islands and overseas territories).
1.Hawaii
2.Alaska
3.Puerto Rico
For more details, please contact us at support@campingfirefly.com.

 

Shipment Processing Time

All orders are processed within 1-3 business days.
The estimated delivery time is 2-10 business days. （Except for pre-sale products).
Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We're doing everything we can to get your order to you as quickly as possible. Thank you for your patience! Please allow additional days in transit for delivery.If there is a significant delay in shipping your order, we will contact you via email.

 

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.

 

Shipment Carriers

Our current primary shipping carriers are UPS, FEDEX, USPS and more.
You can contact FedEx: 1-800-463-3339 or USPS: 1-800-275-8777 for further shipping information.

Shipping Information

Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.

We do not accept requests to change the delivery address after the package has been dispatched

We do not ship to a P.O. Box or APO/FPO/DPO addresses.

Order Delivery

Orders will be shipped within 1-3 business days after payment has been processed.

Orders for various products can be shipped separately. We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

All purchases made on FIREFLY's official website are subject to a delivery contract. This means that the risk of loss and title to such items passes to you when the items are submitted to the carrier.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Please Note:
If the parcel cannot be delivered to the designated delivery address due to customer's non-cooperation (wrong or incorrect delivery address, absence of the consignee), or if the customer refuses to accept the parcel and the parcel will be returned to the designated delivery address, the customer has to bear the shipping cost.

If it is a customized product, return will not be accepted and the customer will be re-contacted and re-delivered, then the customer will be responsible for the shipping costs.

 

After-sale Service Contact

Email:support@campingfirefly.com